Terms of service

Last updated: June 16 2026

Welcome to SteelPrepUSA.com. This website is operated by SteelPrepUSA LLC. Throughout these Terms of Service, the terms “SteelPrepUSA,” “we,” “us,” and “our” refer to SteelPrepUSA LLC. By accessing our website, using our contact forms, requesting a quote, submitting a supplier inquiry, or placing an order, you agree to these Terms of Service.

Please read these Terms carefully before using SteelPrepUSA.com.

Website Use

SteelPrepUSA.com is intended to provide information about commercial food equipment, food prep equipment, supplier opportunities, product categories, quotes, and related services.

You agree not to use this website for unlawful activity, fraudulent activity, spam, scraping, unauthorized marketing, security attacks, interference with website operation, or any activity that may harm SteelPrepUSA, our customers, suppliers, manufacturers, distributors, or service providers.

Business Information

SteelPrepUSA LLC is a commercial food equipment company focused on dehydrators, freeze dryers, stainless trays, racks, carts, slicers, and related food processing equipment.

SteelPrepUSA is currently building supplier, dealer, reseller, distributor, and referral relationships. Unless specifically stated in writing, SteelPrepUSA does not claim to be an authorized dealer, distributor, reseller, or representative of any specific manufacturer or brand.

Product Information

SteelPrepUSA attempts to provide accurate product descriptions, images, specifications, pricing, availability, shipping details, warranty information, and related content. However, errors, omissions, outdated information, supplier changes, manufacturer updates, discontinued products, or pricing mistakes may occur.

Product images, descriptions, specifications, dimensions, voltage requirements, tray counts, accessories, and availability may change without notice.

Customers are responsible for confirming that any product is suitable for their intended use, space, voltage, electrical service, delivery location, business operation, and local requirements before purchasing.

Product Images, Brand Names, and Specifications

Brand names, logos, product names, images, specifications, and trademarks belong to their respective owners.

SteelPrepUSA may reference brand names or product information for accurate product identification, supplier communication, catalog planning, or authorized product listings when applicable.

Unless specifically stated in writing, reference to a brand, product, manufacturer, supplier, or distributor does not mean SteelPrepUSA is officially authorized, endorsed, sponsored, or approved by that brand or manufacturer.

SteelPrepUSA may remove, update, or revise product information at any time.

Order Acceptance

Receiving an order confirmation does not automatically mean an order has been accepted, approved, fulfilled, or shipped.

SteelPrepUSA reserves the right to review, refuse, cancel, limit, or request additional confirmation for any order for reasons including, but not limited to, product availability, pricing errors, suspected fraud, supplier restrictions, shipping limitations, payment issues, incorrect information, or product suitability concerns.

If an order is canceled after payment has been collected, SteelPrepUSA will issue a refund when applicable.

Pricing and Availability

Prices and availability may change without notice. SteelPrepUSA reserves the right to correct pricing errors, product errors, shipping errors, or availability errors at any time.

If a pricing or availability error affects an order, SteelPrepUSA may contact the customer with updated information, offer options when available, or cancel the order for a refund.

Payment

Payment must be authorized before an order is processed. Payment authorization does not guarantee product availability, order acceptance, shipment, or delivery.

SteelPrepUSA may use third-party payment processors. Payment processing may be subject to the terms, security policies, and requirements of those providers.

Shipping and Freight

Shipping and delivery times are estimates unless specifically stated otherwise in writing.

Large commercial equipment may ship by freight carrier and may require delivery scheduling, liftgate service, residential delivery, limited-access delivery, or other freight services.

Customers are responsible for providing accurate delivery information and making sure the delivery location can safely receive the shipment.

Shipping, freight, delivery, inspection, damage, refused shipment, missed appointment, re-delivery, storage, and carrier-related issues are governed by the SteelPrepUSA Shipping Policy and Freight Damage Policy.

Shipping Delays

SteelPrepUSA will make reasonable efforts to communicate shipping delays when known.

If an order cannot ship within the stated timeframe, or within the required timeframe if no timeframe was stated, SteelPrepUSA will contact the customer with updated information and available options, which may include waiting for the order, modifying the order, or canceling the order for a refund when applicable.

Returns and Refunds

Returns, refunds, cancellations, restocking fees, freight returns, non-returnable items, and damaged shipments are governed by the SteelPrepUSA Return / Refund Policy.

Customers must request return approval before sending any item back. Items returned without approval may be refused or may not qualify for refund.

Warranty and Service

Warranty coverage, if available, may be provided by the manufacturer, supplier, distributor, or warranty provider and may vary by product.

SteelPrepUSA does not automatically provide an additional warranty beyond any applicable manufacturer warranty unless specifically stated in writing.

Warranty and service requests are governed by the SteelPrepUSA Warranty / Service Policy.

Commercial Equipment and Installation

Unless specifically stated in writing, SteelPrepUSA does not provide installation, electrical work, plumbing, ventilation, permitting, inspection, training, calibration, assembly, setup, or code compliance.

Customers are responsible for confirming that equipment is suitable for their location, intended use, voltage, electrical service, space, ventilation, commercial requirements, and applicable local rules.

Improper installation, incorrect electrical service, misuse, modification, or operation outside manufacturer instructions may affect return eligibility, warranty eligibility, product safety, and performance.

Supplier / Dealer Inquiry Submissions

Manufacturers, suppliers, distributors, sales representatives, and referral partners may contact SteelPrepUSA through our Supplier / Dealer Inquiry page.

Submitting supplier information does not create a partnership, dealer relationship, reseller relationship, distributor agreement, referral agreement, or binding obligation unless a written agreement is signed by authorized representatives of both parties.

SteelPrepUSA may review supplier submissions, request additional information, or decline opportunities at its discretion.

Commercial Quote Requests

Customers may submit commercial quote requests through SteelPrepUSA.com.

A quote request does not guarantee product availability, final pricing, shipping cost, delivery time, supplier approval, or order acceptance.

Quotes may be subject to expiration dates, product availability, freight changes, supplier terms, taxes, fees, and final confirmation before purchase.

Reviews and Testimonials

SteelPrepUSA may display reviews or testimonials only when allowed and appropriate. Reviews, ratings, or “verified purchase” labels should reflect truthful customer experiences and should not be misleading.

SteelPrepUSA reserves the right to remove reviews that are spam, abusive, fraudulent, irrelevant, unlawful, or otherwise inappropriate.

SteelPrepUSA does not allow fake reviews, fake testimonials, or misleading review claims. The FTC has issued rules and guidance addressing fake or misleading reviews and testimonials.

Email, Contact Forms, and Communications

SteelPrepUSA uses secure contact forms to route customer support, supplier inquiries, quote requests, warranty requests, and other messages.

Public email addresses may be hidden for spam protection.

By submitting a form, you agree that SteelPrepUSA may contact you using the information provided in order to respond to your request.

You agree not to use SteelPrepUSA forms for unsolicited SEO offers, Fiverr offers, WhatsApp requests, backlink offers, lead generation spam, fraudulent messages, or unrelated marketing pitches.

Marketing Communications

If you sign up for marketing emails, discount offers, updates, or newsletters, you may receive commercial messages from SteelPrepUSA.

Marketing emails should include required sender information and an option to unsubscribe where required by law.

You may unsubscribe from marketing communications using the unsubscribe link provided in those emails when available.

Website Content

All website content, including text, layout, design, graphics, page structure, and branding created by or for SteelPrepUSA, is owned by SteelPrepUSA or used with permission, unless otherwise stated.

You may not copy, reproduce, scrape, modify, resell, or exploit SteelPrepUSA website content without written permission.

Third-Party Links and Services

SteelPrepUSA.com may contain links to third-party websites, manufacturers, suppliers, payment processors, shipping carriers, apps, or services.

SteelPrepUSA is not responsible for third-party websites, policies, content, pricing, availability, actions, delays, or errors.

Limitation of Liability

To the fullest extent permitted by law, SteelPrepUSA LLC shall not be liable for indirect, incidental, special, consequential, punitive, or business-loss damages arising from website use, product use, shipping delays, freight damage, supplier delays, installation issues, warranty decisions, service delays, lost profits, lost production, downtime, or unavailable products.

This limitation does not limit rights that cannot be waived under applicable law.

No Professional Advice

Information on SteelPrepUSA.com is provided for general informational and commercial shopping purposes only. It is not legal, electrical, engineering, installation, food safety, building code, tax, or professional advice.

Customers should consult qualified professionals when needed before purchasing, installing, or operating commercial equipment.

Indemnification

You agree to indemnify and hold harmless SteelPrepUSA LLC, its owners, employees, contractors, suppliers, service providers, and partners from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, incorrect information provided by you, unauthorized use of products, improper installation, or violation of applicable law.

Governing Law

These Terms of Service are governed by the laws of the State of Louisiana, without regard to conflict of law principles, to the extent permitted by law.

Changes to These Terms

SteelPrepUSA may update these Terms of Service from time to time. The version posted on SteelPrepUSA.com at the time of use or order review will apply to the extent permitted by law.

Contact

For questions about these Terms, orders, shipping, returns, warranty support, supplier inquiries, or quote requests, please use the secure contact form on SteelPrepUSA.com.

SteelPrepUSA hides public email addresses for spam protection and uses contact forms to route requests properly.