Refund policy

Effective Date: April 10, 2026

At SteelPrepUSA, we are committed to delivering high-quality products and a premium customer experience.

Returns

We accept returns within 30 days of delivery. To be eligible:

• Item must be unused and in original packaging
• All included parts and accessories must be present
• Proof of purchase is required

Non-Returnable Items

• Used or damaged items (not due to shipping)
• Custom or special-order products
• Gift cards

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Processing time: 5–10 business days

Return Shipping

• Customers are responsible for return shipping costs
• If the item is defective or incorrect, we will cover shipping

Damaged or Defective Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Include clear photos or videos
• We will replace or refund at no cost

📧 Contact: support@steelprepusa.com