Returns & Refund Policy

last update 6/23/2026

SteelPrepUSA offers returns on eligible products within 60 days of purchase, subject to the conditions below. All returns must be approved before being shipped back. Customers must contact us first to receive return instructions and authorization.

Products returned without prior authorization may be refused or delayed.

60-Day Return Window

Eligible products may be returned within 60 days of purchase if they are unused, clean, in “as new” condition, and returned in the original packaging with all included parts, accessories, manuals, and documentation.

For change-of-mind returns or customer ordering errors, return shipping is the responsibility of the purchaser. A 10% restocking fee may apply.

Refunds are processed after the returned product is received, inspected, and approved.

Commercial Equipment Returns

Commercial equipment returns may be accepted within 60 days of purchase, depending on product condition, supplier approval, and return eligibility.

Return freight is the responsibility of the purchaser unless the return is due to an approved manufacturer defect, shipping error, or verified freight damage claim.

All returned equipment must be completely clean before return. Equipment that is dirty, used, damaged, missing parts, or not properly packaged may be refused, subject to additional fees, or approved for only a partial refund.

A warehouse inspection will be completed after the return is received before any refund, credit, replacement, or exchange is processed.

Freight Damage & Defective Products

If an item arrives damaged, the customer must report the issue as soon as possible and provide photos of the product, packaging, pallet, and delivery paperwork.

For freight damage, the customer should inspect the shipment before signing the delivery receipt. Any visible damage should be noted with the carrier at the time of delivery.

If the issue is related to freight damage, manufacturer defect, or warranty review, technician, supplier, or manufacturer involvement may be required to determine the next steps.

SteelPrepUSA will assist with the claim or review process, but final approval may depend on the freight carrier, supplier, or manufacturer.

Special Order, Built-to-Order & Industrial Equipment

Special order, built-to-order, custom, modified, or industrial equipment is not eligible for return unless there is a confirmed manufacturing issue that cannot be resolved through parts, service, repair, technician support, or manufacturer warranty review.

Because these units may be ordered specifically for the customer, all sales on these products are considered final once the order is processed.

Spare Parts & Replacement Parts

Spare parts, replacement parts, electrical components, and service parts are not eligible for return unless the wrong item was shipped or the part is confirmed defective.

Customers are responsible for verifying part numbers, compatibility, size, voltage, and product fitment before ordering.

Refund Processing

Refunds are issued only after the returned product has been received, inspected, and approved.

If approved, refunds are typically processed within 1–3 business days after inspection. Depending on the customer’s bank or payment provider, it may take additional time for funds to appear.

Original shipping, freight charges, handling fees, and payment processing fees may be non-refundable unless otherwise required or approved.

Return Authorization Notice

Return authorization does not guarantee a refund, replacement, exchange, or credit. Final approval depends on product condition, return eligibility, supplier approval, freight carrier review, and inspection results.

SteelPrepUSA reserves the right to refuse any return that does not meet the conditions listed in this policy.